Top-Tier Service Desk Support Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeHelpDesk Full time $60,000 - $80,000
Job Title: Service Desk Analyst

Job Summary:
Our company is seeking a skilled Service Desk Analyst to provide top-notch support to our clients. As a key member of our team, you will be responsible for delivering exceptional customer service, troubleshooting technical issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:
  • Provide end-user support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily ticket follow-ups with end users within the respective ticketing system.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
  • Support general

  • IT Support Specialist

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeSupport Full time ₱400,000 - ₱600,000

    Job SummaryWe are seeking an IT Support Specialist to serve as the first point of contact for internal technology issues, providing direct user assistance via phone, email, and Teams.This role is responsible for triaging, resolving or escalating support requests in a timely and professional manner. The IT Support Specialist will stabilize IT operations by...

  • Tier 1Technical Support Engineer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Tier 1Technical Support EngineerOverviewStaff4Me is seeking a motivated and friendly Tier 1 Technical Support Engineer to join our growing support team. In this role, you will serve as the initial contact for customers seeking assistance with our products and services.ResponsibilitiesCheck emails – respond to emails within 20 minutes.Set up follow ups for...

  • IT Service Desk Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Kuehne & Nagel Full time ₱150,000 - ₱300,000 per year

    Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization's growth....

  • Service Desk Analyst

    5 days ago

    Cebu City, Central Visayas, Philippines Netrix Global Full time $104,000 - $130,878 per year

    About The OpportunityThis Service Desk Analyst position is a RemotePhilippinesbasedrole.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and assignments from management. They will require an aptitude for working with...

  • Level 2 Service Desk Agent

    1 week ago

    Tarlac City, Central Luzon, Philippines TOA Global Full time $40,000 - $60,000 per year

    L2 Service Desk Agent (Chat, email, and ticket support)Location: Tarlac CityShift: 7AM-4PM, Mon-FriArrangement: Onsite (Mon-Fri), Full TimeUnlock your potentialAt TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America,...

  • Support Operations Manager

    1 day ago

    Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱500,000 - ₱800,000

    Job TitleCustomer Support Team LeadAbout the RoleThis position is responsible for leading and developing a team of customer support specialists to deliver exceptional experiences.Main ResponsibilitiesDevelops and mentors a team of customer support specialists to deliver top-tier service for clients and users.Oversight of day-to-day support operations,...

  • Technical Support Specialist Tier II

    1 week ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $60,000 - $80,000 per year

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...

  • Technical Support Specialist Tier II

    1 week ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $80,000 per year

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements.  Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine.  The Tier 2 Technical Support Specialist will interact...

  • Technical Support Specialist Tier II

    1 day ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine. The Tier 2 Technical Support Specialist will interact with...

  • Service Desk Administrator

    1 week ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time $40,000 - $60,000 per year

    Introduction We are looking for dedicated and skilled Service Desk Administrators to provide technical support and ensure smooth operations for our MSP clients. The ideal candidates will be responsible for ticket resolution, client support, and assisting in the maintenance of our service desk systems.Key ResponsibilitiesProvide first and second-level support...