Business Process Improvement Specialist

2 days ago


Pasay, National Capital Region, Philippines SM Retail Full time
Job Description

We are seeking a highly skilled Business Process Improvement Specialist to join our team at SM Retail. In this role, you will be responsible for supporting merchandising in sales and sales plan analysis, logistics, Merchandise Management System (MMS), Warehouse Management System (WMS) and Robotics Process Automation (RPA). You will formulate policies and control procedures related to merchandising and ensure compliance thereafter on set policies and procedures.

Key Responsibilities
  • Act as the business representative of the merchandising teams for company-wide projects.
  • Conduct User Acceptance Tests for merchandising projects and change requests submitted by the Business Units. Document processes and conduct training once ready for roll out.
  • Undertake special projects/studies on merchandising, merchandise financial planning, and vendor-related activities to improve current systems and procedures.
  • Prepare and release memos on sales planning and monitoring.
  • Develop, implement, and maintain computerized systems (in coordination with IT) to improve workflow and ensure efficiency in merchandising activities.
  • Conduct orientation on merchandising systems for newly hired merchandising personnel before user access is provided, as well as training of users in case there are system enhancements in existing merchandising-related IT applications.

Qualifications

  • Bachelor's Degree in Information Systems, Industrial Engineering, or any relevant field.
  • Strong skills in Microsoft Office applications, collaboration tools, especially MS Excel.
  • At least 2 years of experience in retail, eCommerce, and FMCG is an advantage.
  • Strong analytical and problem-solving skills with a keen eye for detail.
  • Ability to build strong, positive relationships with other key team members.
  • Ability to develop recommendations to improve business performance.


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