Clinical Denials and Appeals Specialist

2 weeks ago


Pasig, National Capital Region, Philippines Visaya KPO Full time
Job Title:

AR Complex Clinical Denials Specialist

Job Description:

Role Summary: We are seeking a highly skilled Clinical Denials and Appeals Specialist to join our team at Visaya KPO. As a key member of our Accounts Receivable department, you will be responsible for researching and resolving complex clinical denials, ensuring timely payments and maintaining excellent relationships with our clients.

Key Responsibilities:

  1. Verify patient eligibility and authorization with payers and clients
  2. Update patient demographics and insurance information in our systems
  3. Research and resolve unpaid or denied claims
  4. Monitor claims for missing information, authorization, and control numbers
  5. Research EOBs for payments or adjustments to resolve claims
  6. Contact payers via phone or written correspondence to secure payment of claims
  7. Access client systems for payment, patient, claim, and data information
  8. Maintain confidentiality of patient information in accordance with insurance collection guidelines and corporate policy

Requirements:

  • 3+ years of medical collections, denials, and appeals experience
  • At least 6 months of EPIC tool experience
  • Intermediate knowledge of ICD-10, CPT, HCPCS, and NCCI
  • Intermediate knowledge of third-party billing guidelines
  • Intermediate knowledge of billing claim forms (UB04/1500)
  • Intermediate knowledge of payor contracts - commercial and government
  • Intermediate working knowledge of Microsoft Word and Excel
  • Intermediate knowledge of health information systems (i.e., EMR, Claim Scrubbers, Patient Accounting Systems, etc.)
  • Intermediate knowledge of DDE Medicare claim system
  • Intermediate knowledge of government rules and regulations

Perks and Benefits:

  • 15% Night Differential
  • HMO Benefits after 30 days + Add Up to 2 Dependents
  • Retirement Benefits
  • 24 Leave Credits per year, Convertible to Cash
  • Wholistic Employee Wellness Program


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