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Global Operations Director

1 week ago

San Fernando, Central Luzon, Philippines Majorel Full time
Global Operations Director

We are a global leader in content services, trust and safety. Our culture of entrepreneurship drives us to be relentless, resourceful, resilient and agile as one team.

The Operations Manager oversees the daily performance of call center supervisors and their teams. This includes analyzing day-to-day operations, managing budgets, developing teams and ensuring client satisfaction.

Key Responsibilities:

  1. Develop strategic plans to improve operational efficiency.
  2. Build strong relationships with cross-functional teams to drive business growth.
  3. Analyze data to inform decision making and drive business outcomes.
  4. Communicate effectively with stakeholders at all levels.
  5. Coaching and development of leaders and teams.
  6. Ensuring effective use of technology to drive business results.
  7. Leading and managing change initiatives.
  8. Embedding a culture of innovation and continuous improvement.
  9. Strategic planning and execution.
  10. Managing multiple priorities and projects.
  11. Collaboration and influencing skills.
  12. Solid business acumen and analytical skills.
  13. Results-driven leadership style.
  14. Proven track record of delivering business results.