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Renewal Strategy Manager

2 weeks ago

Makati City, National Capital Region, Philippines Sophos Full time
About the Role

We are seeking a highly skilled Renewal Strategy Manager to lead our team of account managers in driving customer retention and growth across multiple territories, regions, and countries.

This is a critical role in our organization, requiring a strong leader who can enable, support, and coach a team of sales professionals to achieve business targets.

  • Team Leadership: Lead and mentor a team of renewal account managers to drive business growth and customer satisfaction.
  • Strategic Planning: Collaborate with new business sales counterparts to ensure a coordinated strategic sales plan is defined and executed.
  • Retention: Drive retention by identifying renewal risks and partnering with customer success teams and reseller partners to mitigate those risks.
  • Expansion: Identify upsell, cross-sell, and expansion opportunities within the existing customer base while managing contract renewals.

The ideal candidate will have a proven track record of managing and growing renewal teams, exceeding targets in a consultative selling environment, and possessing excellent communication and negotiation skills.