Service Excellence Associate

2 days ago

Calamba, Calabarzon, Philippines beBeeFulfillment Full time ₱2,500 - ₱3,500
Customer Support & Fulfillment Role

We are seeking a reliable and detail-oriented individual to join our team as a Customer Support & Fulfillment Assistant. This role involves processing refunds, creating shipping labels, and handling inbound customer calls.

  • Process refunds for online orders accurately and promptly.
  • Generate and manage shipping labels for outgoing packages.
  • Answer customer phone calls with professionalism and clarity.
  • Maintain accurate records and follow internal procedures.
  • Collaborate with team members to ensure timely order resolution.

This role requires excellent English communication skills (spoken and written), a clear speaking voice with minimal accent, strong attention to detail, and organizational skills.

In addition, the ideal candidate will have previous experience in eCommerce, customer service, or logistics, familiarity with online order platforms and shipping tools, stable high-speed internet connection, and ability to follow instructions and work independently.

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