
End User Services Tech Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients.
This is an exciting opportunity to join a dynamic team and work with cutting-edge technology.
- You will be responsible for providing timely and effective resolution to technical issues via phone, email, and chat.
- You will manage incidents and requests within the ServiceNow ticketing system.
- You will perform daily ticket follow-ups with end-users within respective ticketing systems.
To be considered for this position, you must have:
- A reliable, high-speed internet connection.
- CompTIA A+ certification.
- Experience supporting Microsoft 365, Windows 10, and Active Directory.
- 1+ year Mac OS experience.
- Experience with the ServiceNow ticketing system.
- Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
We offer a competitive benefits package and opportunities for professional growth and development.
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