Global Payments Contact Centre Leadership Position
2 weeks ago
About the Company
Global Payments makes it possible for millions of people to move money between buyers and sellers. Our team helps over 3 million companies grow with confidence and achieve amazing results.
Job Summary
- Manages the departmental operations for the call centre, interacting with client leadership to resolve issues.
- Oversees the efficiency and quality of monitoring call volumes, ensuring Service Level Agreements are maintained.
Responsibilities
- Plans, directs, supervises, and evaluates work flow.
- Conducts call pattern forecasting activities.
- Establishes procedures and scripts used by team members.
Requirements
- A minimum of 10 years related professional experience, including 5-6 years in a managerial position.
- A Bachelor's Degree or relevant experience in lieu of a degree may be considered.
- Amenable to shifting/rotational schedules and willing to work onsite.
Preferred Qualifications
- Prior experience in payment or technology industries is preferred.
- Masters Degree in a related field is also an advantage.
About the Role
This role requires strong leadership skills, strategic direction, and ability to develop and communicate plans. The successful candidate will oversee large teams across diverse functional areas, ensuring quantitative and qualitative objectives are met.
-
Contact Centre Manager Lead
1 week ago
Quezon City, National Capital Region, Philippines Global Payments, Inc. Full timeContact Centre Manager LeadAt Global Payments, Inc., we strive to provide innovative payment solutions that make a significant impact on our customers' lives. Our team of dedicated professionals works tirelessly to ensure seamless transactions and exceptional customer experiences.We are currently seeking a highly skilled Contact Centre Manager Lead to join...
-
Manager of Contact Centre Operations
1 week ago
Quezon City, National Capital Region, Philippines Global Payments, Inc. Full timeManager of Contact Centre OperationsWe are a global payments technology company that provides innovative solutions for credit, debit, prepaid, and merchant services. Our mission is to make payments simple, secure, and convenient for individuals and businesses worldwide.The Manager of Contact Centre Operations will be responsible for overseeing the day-to-day...
-
Global Payments Operations Director
1 week ago
Quezon City, National Capital Region, Philippines Global Payments, Inc. Full timeGlobal Payments Operations DirectorWe are a global payments technology company that provides innovative solutions for credit, debit, prepaid, and merchant services. Our mission is to make payments simple, secure, and convenient for individuals and businesses worldwide.The Operations Director will play a crucial role in leading our contact centre team in...
-
Manager, Contact Centre
1 week ago
Quezon City, National Capital Region, Philippines Global Payments, Inc. Full timeManager, Contact CentreGlobal Payments, Inc. San Felipe, PhilippinesEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600...
-
Manager, Contact Centre
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Contact Centre Department Head
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Full timeRole OverviewWe are seeking a highly experienced and skilled leader to join our team as a senior customer service operations manager. This role will require you to manage our contact centre operations, ensuring that our high standards of service are met.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and service...
-
High-Level Call Centre Management Role
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Full timeJob Title: Senior Customer Service Operations ManagerWe are seeking a highly experienced and skilled leader to manage our contact centre operations. As a senior customer service operations manager, you will be responsible for overseeing the day-to-day activities of the contact centre, ensuring that our high standards of service are met.Key...
-
Global Payments Auditor
7 days ago
Quezon City, National Capital Region, Philippines Global Payments Full timeAre you passionate about ensuring the integrity of financial transactions? Do you have strong analytical and problem-solving skills? We are seeking a skilled Financial Transaction Specialist to join our team at Global Payments. In this role, you will be responsible for verifying information with card issuing banks, validating suspicious transactions, and...
-
Global Payments Specialist
1 week ago
Quezon City, National Capital Region, Philippines Global Payments Full timeAs a Global Payments Specialist, you will be responsible for supporting our clients by responding to their inquiries and resolving issues related to our payment solutions. Your primary goal is to provide excellent customer service and ensure that clients have a positive experience.About Our TeamWe value our employees and strive to create a positive and...
-
Global Payments Payment Support Technician
1 week ago
Quezon City, National Capital Region, Philippines Global Payments, Inc. Full timePayment Support PositionWe are hiring a highly skilled professional to fill the Payment Support position at Global Payments, Inc.This role involves providing expert-level support to clients with their payment and account-related requests.Key Responsibilities:Responds to customer inquiries via various channels.Resolves customer issues by applying...
-
Full Stack Developer
2 weeks ago
Quezon City, National Capital Region, Philippines Global Payments Full timeAbout Global PaymentsEvery day, we make it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Global Payments Processor
1 week ago
Mandaluyong City, National Capital Region, Philippines Global Payments, Inc. Full timeGlobal Payments, Inc. is seeking a highly skilled Global Payments Processor to join our team. In this role, you will be responsible for developing a thorough understanding of our systems and procedures, as well as performing work assignments that are basic and routine.Responsibilities:Assist with scheduling resources and work assignments for uninterrupted...
-
Operations Manager, Global Payments
23 hours ago
Quezon City, National Capital Region, Philippines Global Payments Full timeJob SummaryThe Operations Manager, Global Payments role is responsible for managing the departmental operations for the call center. This includes interacting with client leadership to resolve issues, overseeing the efficiency and quality of monitoring call volumes, and ensuring Service Level Agreements are maintained.This individual will plan, direct,...
-
Quezon City, National Capital Region, Philippines Global Payments Full timeCompany OverviewGlobal Payments Inc. is a leading payments technology company delivering innovative software and services to our customers globally.We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Our worldwide team helps over 3 million companies, more than 1,300 financial...
-
Contact Centre Expert
6 days ago
Quezon City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full timeJob SummaryThis is an exciting opportunity for a Contact Centre Expert to join our team in Manila. As an Assisted Digital Consultant, you will play a key role in delivering exceptional customer experiences through our in-app messaging channel.About the RoleIn this role, you will be responsible for ensuring first contact resolution for customers contacting us...
-
Global Payments Agent
1 week ago
Quezon City, National Capital Region, Philippines Global Payments Full timeAre you passionate about delivering exceptional customer experiences? Do you have a strong passion for technology and problem-solving? We are seeking a skilled Technical Support Representative to join our team at Global Payments. As a key member, you will be responsible for resolving client and/or merchant technical support issues relating to point of...
-
Global Payments Service Director
4 days ago
Quezon City, National Capital Region, Philippines Global Payments Full timeWe are looking for a dedicated and experienced Global Payments Service Director to join our team. In this role, you will oversee enterprise-level support and service activities for our company products and services, ensuring quality service and operational performance within the parameters of program and delivery standards.You will develop client...
-
Global Payments Training Specialist
2 days ago
Quezon City, National Capital Region, Philippines Global Payments Full timeJoin our team of dedicated professionals at Global Payments and contribute to shaping the future of payment technology. As a Financial Technology Educator, you will be responsible for developing and delivering training programs that cater to the needs of our internal and external customers.Key ResponsibilitiesYour primary responsibilities will...
-
Global Payments Operations Team Member
1 week ago
Quezon City, National Capital Region, Philippines Global Payments Full timeAbout Global PaymentsGlobal Payments Inc. is a leading provider of payment technology solutions, processing billions of transactions every year. We offer a wide range of services, including credit, debit, prepaid, and merchant services.Why Join Our Team?We offer a dynamic and challenging work environment, competitive compensation and benefits package, and...
-
Payment Risk Analyst
7 days ago
Quezon City, National Capital Region, Philippines Global Payments Full timeAt Global Payments, we empower millions of people to move money between buyers and sellers using our innovative payments solutions. Our dynamic team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve their goals with confidence.About the RoleThis role is responsible for driving results by...