Patient Account Specialist
7 days ago
About Us
">At UnitedHealth Group, we're driven by a passion to improve the health and well-being of individuals and communities. Our organization is built on a foundation of integrity, innovation, and compassion. We strive to make a positive impact on the lives of those we serve and to contribute to the betterment of society as a whole.
">Your Role
">We're seeking a skilled Patient Account Specialist to join our team. As a key member of our customer service group, you'll play a critical role in ensuring that our patients receive the best possible care. Your primary responsibility will be to consult directly with customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable.
">Key Responsibilities
">- ">
- Conduct thorough research on various computer systems to document customer information regarding current status, payment expectations, notes of conversations, and other relevant details.">
- Utilize phone calls, emails, and letters to communicate with customers to discuss, negotiate payment, and resolve outstanding medical bill accounts and balances.">
- Secure agreement on potential balance payoff and/or payment terms within stated levels of authority and guideline limits.">
- Compile and submit reports to internal management on the status of outstanding medical bills and proposed/planned payment settlement details.">
- Maintain compliance with employment contracts, company policies, and procedures, as well as any directives related to work assignments, flexibility of work benefits, and work environment.">
What We Offer
">We're proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our comprehensive benefits package includes:
">- ">
- A competitive salary and bonus structure.">
- A comprehensive range of health insurance options.">
- A 401(k) plan with company match.">
- Flexible paid time off and holidays.">
- Professional development opportunities and training programs.">
- A commitment to work-life balance and employee well-being.">
Requirements
">To succeed in this role, you'll need:
">- ">
- An education level of at least a high school diploma or GED, or equivalent years of working experience.">
- Moderate work experience within your function.">
- Solid computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills.">
- Effective communication and interpersonal skills.">
- The ability to work in a fast-paced environment and adapt to changing priorities.">
- A strong commitment to customer satisfaction and excellent service delivery.">
Preferred Qualifications
">We're looking for candidates with:
">- ">
- 1+ year of experience in a related environment (e.g., office, administrative, clerical, customer service).">
- Excellent problem-solving and negotiation skills.">
- A proven track record of delivering results in a customer-facing role.">
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