Career Development Specialist
15 hours ago
Project managers are key players in bringing humanity to business. They oversee projects at customer experience centers, serving as the primary liaison between clients and internal teams.
This role involves creating plans, setting deadlines, assigning responsibilities, leading and directing team members, conducting due diligence, and gathering necessary materials.
Collaborating with various stakeholders, including senior executives and external clients, is essential in this position. Customizing and maintaining effective project records, identifying risks, developing mitigation plans, and executing change management strategies are also crucial tasks.
The successful candidate will support the deployment and promotion of departmental and corporate strategy, business goals, and objectives. This includes spearheading innovative projects for corporate initiatives and enhancements.
To succeed in this position, you must possess strong organizational skills, the ability to provide strategic guidance, and expertise in formal presentation. Experience with project management software, spreadsheet applications, and flowcharting tools is also required.
- Bachelor's degree or equivalent relevant experience
- At least 3 years of experience in project management, leading medium to large-scale global projects
- PMP certification or equivalent project management experience
- Operational management experience within the BPO/call center industry required
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