Service Delivery Operations Manager
4 weeks ago
Key Responsibilities:
- Deliver support for Transformation Initiatives, Quality and Productivity Improvement, Client Escalations, and Process Assessment.
Key Expertise:
- SME for RTR benchmarks and leading practices.
- Project Manager/SME for deployment/assessment of new and existing tools and technologies.
- Capacity planning to understand potential staffing gaps.
Additional Responsibilities:
- Project Shift Schedule: Rotation Shift.
- Project Rest Day: Rotation Off.
- Project/Team Location: Cybergate Tower 2.
Requirements:
- At least 8-12 years relevant work experience and 5-10 years supervisory experience.
- In-depth work background in RTR domain, including JE, MEC, FA, IC, and Financial reporting.
- Finance-related education.
- Knowledgeable on SAP, Blackline, and other related technologies.
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