Service Delivery Operations Manager

4 weeks ago


Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time

Key Responsibilities:

  • Deliver support for Transformation Initiatives, Quality and Productivity Improvement, Client Escalations, and Process Assessment.

Key Expertise:

  • SME for RTR benchmarks and leading practices.
  • Project Manager/SME for deployment/assessment of new and existing tools and technologies.
  • Capacity planning to understand potential staffing gaps.

Additional Responsibilities:

  • Project Shift Schedule: Rotation Shift.
  • Project Rest Day: Rotation Off.
  • Project/Team Location: Cybergate Tower 2.

Requirements:

  • At least 8-12 years relevant work experience and 5-10 years supervisory experience.
  • In-depth work background in RTR domain, including JE, MEC, FA, IC, and Financial reporting.
  • Finance-related education.
  • Knowledgeable on SAP, Blackline, and other related technologies.


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