Technical Support Leadership

2 weeks ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time
About the Opportunity

As a Technical Support Leadership role at SCALABLE OS CORP., you will play a critical role in driving the success of our help desk team.

Your key responsibilities will include analyzing help desk activities to develop tools and process improvements, leveraging data-driven insights to drive business growth.

You will mentor and train technicians, enforcing company policies and recommending improvements when necessary.

Additionally, you will act as an escalation point for help desk technicians on technical issues and client complaints, providing guidance and support to resolve complex problems.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to inspire and lead a high-performing team.

Key qualifications include:

  • Minimum of 10 years of experience as a help desk technician in a customer-facing role
  • At least 5 years of experience in a Managed Service Provider (MSP) environment
  • Proven 4+ years of leadership experience within a service desk or managed IT services environment

We offer a dynamic work environment, competitive salary, and opportunities for professional growth.

If you are a skilled and experienced leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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