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Help Desk Technician

2 weeks ago

Quezon City, National Capital Region, Philippines Wipro Technologies Full time
About the Role

The Help Desk Technician will be responsible for providing primary user support and customer service to our clients. This includes responding to queries from calls, portal, emails, and chats, becoming familiar with each client's specific applications and processes, and learning fundamental operations of commonly-used software, hardware, and equipment.

You will also be responsible for accurately logging all service desk tickets using defined tracking software, maintaining scorecards as per Service Level Agreement (SLA) parameters, and managing all queries or escalating if not resolved as per helpdesk policies and framework.