Reservations Administration Associate: A Customer Service Expert

4 weeks ago


Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

At Manpower Core Group Inc., we are seeking a skilled Reservations Administration Associate to join our team. This role is perfect for an individual who is passionate about delivering exceptional customer service and has experience in the travel industry.

About the Role

This position involves working as part of a dynamic team, responding to customer inquiries, and resolving issues efficiently. The ideal candidate will have excellent communication skills, both written and verbal, and be able to adapt their communication style to cater to diverse customers from around the world.

The successful candidate will also possess strong problem-solving skills, with the ability to multitask and prioritize tasks effectively. Experience with proprietary web applications and MS Office Suite is essential, along with a high level of numeracy and attention to detail.

About the Requirements

To excel in this role, you should have:

  • Excellent communication skills in English, both written and spoken
  • Able to adapt communication to different countries/cultures
  • Numerate/experience with spreadsheets - ability to complete calculations and translate time across time zones
  • Experience with different proprietary web applications and MS Office Suite
  • Customer focus

You should also be able to demonstrate the following competencies/personality traits:

  • Multitasking across multiple systems, processes, and markets during the course of a day
  • Curious to ask questions, understand processes thoroughly, and learn more
  • Resilient to change
  • Persistent with tasks that may be difficult at first
  • Attention to detail
  • Pride in your work
  • Sense of urgency with time-sensitive tasks
  • Interest in the world around us
  • Resourceful – use the resources available to work effectively and independently
  • Autonomous – able to make reasoned decisions when an answer or support is not immediately available
  • Problem-solving skills good with numbers and logic

We are looking for someone with prior experience in customer service (emails, web messages, voice), contact centre or processing centre, dealing with high-net-worth customers, who have English as their first language, and preferably experience with travel booking/global distribution systems.

About the Benefits

We offer a competitive salary range of $35,000 - $45,000 per annum, depending on experience. You will also have access to a range of benefits, including training opportunities, career development programs, and a supportive work environment.

About the Working Hours

The working hours for this role are rotational shifts based on the UK market, with a standard shift of 4pm to 1am PHST.



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