Student Admission Specialist

4 days ago


Manila, National Capital Region, Philippines Homeschool Global Learning Inc. Full time
About the Role

The Admissions Manager will be responsible for leading the enrollment process at Homeschool Global Learning Inc., ensuring exceptional service to prospective and current families while driving alignment with our organization's mission, vision, and standards.

Key Responsibilities
  • Manage all stages of the admissions process, from inquiry to enrollment, delivering high-quality service and ensuring compliance with relevant policies and procedures.

  • Champion and drive the effective use of tools, systems, and channels (helpdesk, CRM, VoIP, etc) to enhance the admissions experience and improve efficiency.

  • Ensure the admissions team possesses thorough knowledge of our programs and services, providing guidance and support as needed.

Growth and Retention Initiatives
  • Develop and execute strategies to meet or exceed enrollment targets, analyzing enrollment trends and metrics to inform data-driven decisions.

  • Contribute to the development of programs or services that attract new families and support initiatives enhancing student retention.

Quality Assurance and Compliance
  • Monitor compliance with SLAs, SOPs, and relevant policies, driving the effective use of tools and systems to ensure adherence to company guidelines and SOPs.

  • Assist operations in monitoring, tracking, documenting, and reporting quality levels to ensure continuous improvement.

Collaboration and Change Management
  • Partner with cross-functional teams to drive the admissions process forward, ensuring seamless communication and collaboration.

  • Lead the admissions team through organizational and process changes, empowering them to adapt to evolving needs and priorities.

Problem Resolution and Escalations
  • Address escalations and create actionable steps to resolve concerns in a timely manner, demonstrating a proactive approach to problem-solving.

  • Analyze and investigate service quality issues to ensure closure or resolution according to company guidelines and SOPs.



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