Insurance Claims Representative

5 days ago


Manila, National Capital Region, Philippines NTT DATA North America Full time
Job Summary: We are seeking a skilled Collections Associate to join our team at NTT DATA North America. In this role, you will be responsible for providing top-notch customer service to policyholders, beneficiaries, agents, and internal customers via phone calls. Your primary goal will be to ensure customer satisfaction while striving to meet service standards.

About the Role: A typical day in this position will involve fielding between 75 to 100 calls, communicating effectively with both internal and external customers to resolve questions and issues. You will also develop and maintain a solid working knowledge of the insurance industry, including all products, services, and processes performed by the team. Additionally, you will collaborate with management or other team members as appropriate to proactively address service issues and concerns.

Responsibilities:
  • Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Ensure customer satisfaction and strive to meet service standards.
  • Field between 75 to 100 calls per day.
  • Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
  • Develop and maintain a solid working knowledge of the insurance industry and all products, services, and processes performed by the team.
  • Collaborate with management or other team members as appropriate to proactively address service issues and concerns.


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