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Business Process Quality Lead

2 weeks ago


Manila, National Capital Region, Philippines Genpact Services LLC Full time

We are seeking a highly motivated and organized individual to fill the position of Business Process Quality Lead. As a member of our team, you will be responsible for leading the development and implementation of quality processes and procedures.

In this role, you will work closely with cross-functional teams to identify areas of improvement in our business processes and develop recommendations for process improvements. Your expertise in quality monitoring tools and data analysis software will be invaluable in this position.

You will also be responsible for training and coaching Quality Analysts on new processes and procedures, as well as evaluating the effectiveness of existing processes. To succeed in this role, you will need to have strong leadership and communication skills, as well as the ability to work independently and make decisions under pressure.

If you are a results-driven individual who is passionate about quality and excellence, we encourage you to apply for this challenging and rewarding opportunity.