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Benefits Administrator

7 days ago

Davao City, Davao, Philippines ibex Full time
About the Role

This is an exciting opportunity to join ibex as a Compensation and Benefits Specialist. In this role, you will be responsible for administering government mandated and company initiated benefits at the Corporate and/or Site level. You will ensure that all benefits administered are consistent to their corresponding status and level and on occasion, escalate special cases to the HR Leaders for further evaluation and approval.

Responsibilities:

* Administers both government mandated and company initiated benefits at the Corporate and/or Site level. Likewise, ensures that all benefits administered are consistent to their corresponding status and level and on certain occasion, escalates special cases to the HR Leaders for further evaluation and approval.* Maintains a record of all employee movement such as promotion, regularization, and merit increase/salary adjustments.* Handles HR information system and maintains all 201 files.* Partners with Operations and other concerned Departments in solving employee benefits issues.* Provides ongoing training for new processes and policies for all employees, fielding any questions or concerns.* Communicates regularly with Corporate HR department, maintaining knowledge of challenges, areas of improvement, and any concerns.* Accountable for all decisions, actions, and directives with respect to job responsibilities.* Follows up in a timely manner to ensure internal customer satisfaction.* Makes recommendations to implement improved processes.* Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws and regulations.* Knowledge, understanding, and compliance with company policies and procedures.* Provides feedback to management concerning possible problems or areas of improvement in their respective functions.

Qualifications:
  • Bachelor's Degree.
  • 2 years of related experience is required. Experience in handling C&B for a BPO or Call Center company is a plus.
  • Proficient personal computer skills, including Microsoft Office. Human Resource Information System (HRIS) experience preferred.
  • Ability to maintain the highest level of confidentiality.
  • Ability to complete work with a high level of accuracy and attention to detail.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
  • Ability to adapt to a flexible schedule including graveyard shift.
  • Excellent interpersonal, written, and oral communication skills.
  • MA in Industrial Psychology or related discipline is an advantage.