Senior Operations Manager

1 day ago


Lipa City, Calabarzon, Philippines beBeeOperation Full time ₱2,000,000 - ₱3,000,000
Job Overview

We are seeking a seasoned Operations Project Manager to lead the execution of strategic initiatives across our operations landscape. This role is responsible for managing a portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery.

The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies.

Key Responsibilities
  • Project Planning and Governance: Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
  • Portfolio Management: Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
  • Dashboards and Reporting: Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.
Project Management & Execution
  • End-to-End Delivery: Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
  • Project Planning: Develop detailed project plans, charters, status reports, and risk mitigation strategies.
  • Methodology Adherence: Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).
Stakeholder Engagement & Communication
  • Partnering and Collaboration: Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.
  • Executive Updates: Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
  • Communication and Stakeholder Management: Communicate proactively with stakeholders to manage expectations and foster collaboration.
Process Improvement & Value Delivery
  • Process Streamlining: Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
  • Benefits Realization: Track and report on benefits realization, including financial and non-financial impact across initiatives.
  • Change Management: Support change management efforts to ensure smooth adoption and sustainability of new solutions.
Requirements
  • Education: Bachelor's degree in Business, Operations, Industrial Engineering, or related field.
  • Work Experience: 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment.
  • Skills and Qualifications: Strong analytical and problem-solving skills, attention to detail, effective time management, proactive approach, strong collaboration and communication skills, excellent communication skills, PMP, Prince2, or Agile/Scrum certification, proficiency in project management tools, MS Office Suite, and stable internet connection.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Project Management, Finance, and Customer Service

Insurance, Telephone Call Centers, and Financial Services



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