Customer Service Representative

2 days ago


Baguio City, Cordillera, Philippines Work Services Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Work Services.

Key Responsibilities:

  • Provide exceptional customer service to clients via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer complaints and concerns.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • High school diploma or equivalent required; additional education or certifications in customer service or related fields a plus.
  • Excellent verbal and written communication skills.
  • Ability to remain calm and professional in challenging situations.
  • Availability to work flexible schedules, including evenings, weekends, and holidays, if required.

What We Offer:

  • Up to 20,000 monthly salary (dependent on BPO experience) plus 25K SOB.
  • Health insurance coverage.
  • Retirement savings plan.
  • Paid time off, night diff, and holiday benefits.
  • Ongoing training and professional development opportunities.

Work Setup:

  • Onsite setup.
  • Shifting schedule.
  • Location: Baguio.

Qualifications:

  • Fresh graduates welcome.
  • At least 3-6 months experience for HS/SHS graduates.

Apply Now:



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