Career Growth Specialist
6 days ago
Company Overview
ZALORA Group is Asia's leading online fashion destination, founded in 2012. Our localized sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes, and accessories for men and women.
We are part of Global Fashion Group, the world's leader in online fashion for emerging markets.
Job Description
The Junior Trainer is responsible for collaborating with teams located across Manila, Philippines and Sydney, Australia to deliver process and training content.
Key Responsibilities:
- Work with ZALORA and THE ICONIC to maintain and administer CRM content including SOP and FAQ articles, provision of accounts, macro and scripting management, etc.
- Support maintenance and administration of CRM content including but not limited to SOP and FAQ articles, provision of accounts, macro and scripting management, etc.
- Collaborate with CX Process Improvement, Training, and QA teams through a Continuous Improvement Framework driven by contact and KPI data.
- Create Operational Readiness documentation for new initiatives outlining changes across customer experience, agent experience, reporting, quality assurance, and communication drafts.
Required Skills and Qualifications
- Strong written and verbal English communication and presentation skills.
- Have a growth mindset.
- Organized with a high standard of attention to detail.
- Proactive and hands-on.
- Able to work independently and collaboratively with stakeholders across both THE ICONIC and ZALORA.
- Ability to prioritize work with competing deadlines.
Benefits
- An exciting platform to make your success story.
- Flexibility woven into your lifestyle.
- A seamless work environment with a friendly & team-fueled culture.
- Career growth aligned to your professional and personal needs and goals.
Others
We believe you'll be inspired by our employees and motivated to join our team.
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