Carpark Operations Manager

11 hours ago


Clark, Philippines PROFESSIONAL PARKING GROUP Full time
Job Summary

The successful candidate will be responsible for overseeing the operational aspects of one or more car parks. This includes ensuring smooth transactions, maintaining compliance with local operating procedures, and conducting regular inspections.

Key Responsibilities
  • Carpark Operational Transactions
    • Ensure and Maintain smooth operational transactions of all assigned carpark areas.
    • Monitor strict compliance with all Local Operating Procedures.
    • Conduct regular carpark inspections to ensure optimal performance.
    • Conduct Sales/Report Reading per carpark assignment to track key performance indicators.
  • Reports and Documents Preparation and Submission
    • Ensure accurate, complete, and on-time submission of all required reports.
    • Sales Report
    • Summary of Revenue with Deposit Slip
    • Hourly Accountability Summary
    • Parking Maintenance Report (PMR)
    • Communication Logbook (PEPSO Format)
    • Status Report
    • Scanned Copy of Signed Schedule of employees
    • Card & Car Inventory
    • Text Sales & Status of Carpark
    • Incident Report with Complete Attachment
    • BIR Report
    • DTR and OT Summary per cut-off (1st - 15th) (16th - 30th/31st)
    • KRA
    • PCF Replenishment
    • Maintain an updated carpark logbook.
  • Staff Management
    • Ensure effective supervision through clear directions and setting quality expectations to all handled employees.
    • Maintain open communication and coordination with employees.
    • Maintain a complete manpower plantilla of all assigned carpark areas.
    • Ensure and maintain strict compliance with standard grooming and self-presentation of all site employees.
    • Monitor strictly attendance and punctuality of all site employees.
    • Evaluate site employees' performance regularly.
    • Report immediately to the Operations Supervisor and HRAD in charge the following: Attrition of Site Employees, Resignation/ Replacement, AWOL/ Abandunment of Work, Performance and Work Behavior/Attitude of site employees, Employees/Carpark Incident Reports.
    • Assist trainees during their training period. Strictly observe and evaluate their performance.
    • Ensure strict compliance in conducting in and out body frisking and tickler declaration inspection.
    • Strategically schedule all employees in the site considering approved leave, request schedule and pre-approved OT.
    • Ensure implementation of cashier's break time (CR break or Lunch break). Schedule a break time reliever. If there is no available reliever LC will be the reliever.
  • Spot Audit
    • Conduct Spot Audit regularly.
    • Carpark Cash Handling
    • Receiving of payment and issuance of receipt procedure
    • Money Neatness and safekeeping of carpark sales.
    • Endorsement/ turn-over and acknowledgement of funds procedures
    • Card and Ticket Inventory (loss or tampered receipts)
    • HAR/HAS Report versus actual Sales Deposit
    • Carpark Cleanliness and Orderliness
    • Ensure cleanliness of the carpark booth and vicinity. Observe strictly NO Obstruction or garbage in the carpark.
    • Report immediately deteriorated tarpaulins and signages and not functioning fixed assets.
    • Employee grooming and Self Presentation
    • Ensure complete uniform and good-looking employees.
    • Site office and carpark supplies
    • Ensure complete and adequate carpark supplies. Request and receive supplies at the head office.
  • Customer Service Management
    • Ensure and maintain quality customer service execution of all employees.
    • Quality Customer Greetings during entrance and exit of the parker.
    • Genuine Smile every customer encounter
    • Respectful approach to customers.
    • Attend customer complaints and resolve issues immediately. Document all incidents and inform OS immediately.


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