Business Process Analyst

6 days ago


Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

Globe Telecom, Inc. is a leading telecommunications company in the Philippines, aiming to enrich lives through communications by simplifying technology.

About Us

We provide cellular, broadband, and mobile data services with a focus on multimedia platforms across multiple screens and devices.

Our goal is to bridge the gap between business needs and technical solutions within an organization, ensuring that our customers' experience aligns with their expectations.

Job Description:

The Business Analyst role is responsible for analyzing and understanding business processes, identifying opportunities for improvement, and facilitating communication between different stakeholders.

As a key liaison between product experience stakeholders, you will be tasked with assessing and recommending changes that enable us to achieve our goals.

  • Analyze & Document Business Needs – Identify gaps, inefficiencies, and opportunities within customer experiences, translating them into actionable requirements.
  • Bridge Communication Between Stakeholders – Liaise between product teams, operations, technology, and customer-facing teams to ensure alignment on experience initiatives.
  • Assess & Recommend Change Impacts – Evaluate how process or system changes affect the customer journey and operational workflows.
  • Define & Validate Business Requirements – Ensure experience solutions align with organizational goals and customer expectations.


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