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Accurate Billing and Customer Support Associate

2 weeks ago

Paranaque City, Calabarzon, Philippines Unity Communications Full time

At Unity Communications, we're seeking a detail-oriented and customer-focused professional to join our team as an Accurate Billing and Customer Support Associate. In this role, you'll play a crucial part in ensuring seamless billing processes, accurate data management, and exceptional customer support.

Key Responsibilities
  • Respond to customer inquiries via chat or phone calls to address billing concerns, telecom quotes, and general issues
  • Extract data from invoices, portals, and communications to initiate payments on behalf of customers
  • Analyze commission data, manage escalations with carriers, and ensure accurate monthly reporting
  • Review external communications and support platform updates to maintain high-quality operations
  • Monitor support emails and redirect inquiries as needed
What We're Looking For
  • Able to spot errors and ensure data accuracy
  • Clear and professional written and verbal communication with internal and external stakeholders
  • Able to multitask, prioritize tasks, and stay organized in a fast-paced environment
  • Familiarity with spreadsheets, data entry tools, and learning new systems quickly
  • Proactive, flexible attitude toward challenges and evolving processes
Why Join Our Team?

We value inclusion, diversity, and kindness at Unity Communications. Our company is a Certified Great Place To Work that prioritizes the well-being and growth of our employees. As an Accurate Billing and Customer Support Associate, you'll be part of a collaborative and supportive team that strives to deliver exceptional results.