Call Center Scheduling Analyst

1 day ago


Mandaluyong City, National Capital Region, Philippines Global Payments, Inc. Full time

At Global Payments, Inc., we are seeking a skilled Call Center Scheduling Analyst to join our team. As a Call Center Scheduling Analyst, you will play a critical role in ensuring the optimal utilization of our resources.

Key Responsibilities:
  • Forecasting and Planning: Compile staffing level requirement forecasts and workplace scheduling in call-center environments.
  • Reporting and Analysis: Prepare reports to determine call volume, calling patterns, service trends, and staff productivity.
  • Scheduling Database Maintenance: Track vacation schedules, shift change requests, and monitor new-hire, holiday, and seasonal shift needs.
What We Are Looking For:
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
  • No Relevant Experience Required: Typically no relevant experience is required, but previous work experience in a call center environment is preferred.

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