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Customer Service and Logistics Specialist

2 weeks ago

Taguig, National Capital Region, Philippines GCLPI-Gateway Container Line Phils., Inc. Full time
Job Description

GCLPI-Gateway Container Line Phils., Inc. is looking for a CUSTOMER SERVICE AND LOGISTICS SPECIALIST to join our team. As a key member of our logistics support team, you will play a critical role in ensuring the smooth operation of our logistics operations.

Responsibilities:
  • Escalation Handling: Handle escalated customer inquiries and complaints, ensuring resolution and customer satisfaction.
  • Metrics Analysis: Monitor and analyze customer service metrics, implementing improvements as needed.
  • Relationship Building: Develop and maintain strong customer relationships through proactive communication.
  • Logistics Coordination: Coordinate with logistics and transportation teams to ensure timely delivery of goods.
  • Shipment Monitoring: Monitor shipment statuses and address any transportation-related issues promptly.