Customer Support Specialist Opportunity

21 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,600,000
Job Title:

Customer Service Representative


Overview

We are seeking a skilled Customer Service Representative to provide top-notch support to our clients. This role requires excellent communication skills, problem-solving abilities, and a strong command of the English language.

The ideal candidate will have prior call center experience, be able to work independently, and possess a high-speed internet connection.

This position contributes to high-impact projects with world-class brands.

The job requires the following:

  • A quiet work environment
  • A high language proficiency in English
  • Work-from-home experience
Responsibilities
  • To handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

At our company, compensation and benefits are competitive and grow with you. We offer various benefits and incentives to support and reward our team members.

The company emphasizes a diverse and inclusive workplace and provides reasonable accommodations as required by law.

Other Requirements
  • Authorized to work in the country where the job is based
  • Willing to submit up to a Level II background and/or security investigation with a fingerprint
  • Willing to submit to drug screening

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