Auditing and Compliance Manager

7 days ago


Mandaluyong City, National Capital Region, Philippines IGT Solutions Full time
Job Overview

We are seeking a highly skilled Process Quality Lead to join our team at IGT Solutions.

The ideal candidate will have a minimum of 6 months to 2 years of experience in quality analyst support in BPO, with a strong background in audits, call quality, and QC tools.

  • Must have travel background
  • Good communication skills
  • Able to effectively meet contractual SLAs pertaining to quality audit targets
Key Responsibilities
  • Lead process improvement initiatives to enhance quality standards
  • Conduct team briefings on product and process updates, performance, qualitative inputs, accuracy, top errors identified through monitoring
  • Perform regular hygiene checks to ensure specific abnormalities are highlighted to the internal team
Requirements
  • Strong leadership skills
  • Excellent written and verbal communication skills in English
  • Sound knowledge of MS Office (especially Excel, Word, and PPT)
  • Knowledge of all QC tools like Pareto, Six Sigma, FMEA, SIPOC, etc.


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