Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Neksjob in Paranaque.
Estimated Salary: PHP 19,029 per month (based on industry standards)
About the Role
In this role, you will be responsible for handling customer inquiries and concerns regarding goods and services. This includes providing assistance with returns, upgrades, and purchases, as well as offering guidance and technical support.
You will work closely with customers to understand their needs and provide solutions that meet their expectations.
Key Responsibilities
- Handle customer inquiries and concerns via phone, email, or chat
- Provide product information and make recommendations to customers
- Process customer returns, exchanges, and refunds
- Assist with sales and promote products to customers
- Work collaboratively with other teams to resolve customer issues
Requirements
To be successful in this role, you must have:
- A high school diploma or equivalent
- At least 6 months of customer service experience or relevant education
- Excellent communication and interpersonal skills
- Good analytical skills
- Proficiency in MS Office and Internet browsing
Why Choose Us?
We offer a range of benefits and opportunities to help you grow your career with Neksjob.
- Exciting performance bonuses and account-specific allowances
- Career advancement opportunities
- Promotion within the company
- Comprehensive healthcare benefits
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