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Client Manager

2 weeks ago

Manila, National Capital Region, Philippines Boldrimpact Full time
Job Description

The Team Captain will oversee the day-to-day management of their team, serving as a point of escalation for issues outside an agent's authority. They will collaborate with the Client Experience Manager and People Manager to identify growth and development opportunities for team members.

  • Identify opportunities for team member growth and development through coaching.
  • Monitor attendance and punctuality, escalating issues to the HR department as needed.