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Branch Operations Supervisor

3 weeks ago

Mandaluyong City, National Capital Region, Philippines Cobden & Carter International Full time

About Cobden & Carter International

We are a leading organization in the industry, committed to delivering exceptional service to our customers and partners. Our mission is to provide innovative solutions and products that meet the evolving needs of our customers.

Job Description:

We are seeking a highly skilled Sales Leader to join our team, responsible for overseeing the efficient and effective operation of our branch office. As a key member of our organization, you will play a crucial role in managing the branch's day-to-day activities, ensuring customer satisfaction, and achieving business objectives.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of our organization's products, services, and goals. They will also have a bachelor's degree in Business Administration, Management, or a related field, and proven experience in a leadership role, preferably in branch management or a related field.

Key Responsibilities:

  • Oversee and manage all branch activities to ensure smooth operations.
  • Develop and implement operational policies and procedures.
  • Monitor and evaluate branch performance against established targets and take corrective actions when necessary.
  • Ensure compliance with company policies, industry regulations, and legal requirements.
  • Team Leadership:
  • Recruit, train, and develop a high-performing branch team.
  • Provide guidance, coaching, and support to staff members.
  • Foster a positive work environment that encourages teamwork, collaboration, and employee growth.
  • Conduct regular performance evaluations and goal-setting for team members.
  • Customer Relationship Management:
  • Build and maintain strong relationships with existing and potential intermediaries and customers.
  • Address customer inquiries, complaints, and concerns in a timely and effective manner.
  • Identify opportunities to enhance customer satisfaction and loyalty.
  • Monitor customer feedback and implement improvements as needed.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
  • Proven experience in a leadership role, preferably in branch management or a related field.
  • Strong understanding of the industry, products, and services offered by the organization.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in financial analysis and budget management.
  • Ability to make strategic decisions and drive results.
  • Knowledge of relevant regulations and compliance requirements.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Strong problem-solving and decision-making abilities.
  • Computer literacy and familiarity with relevant software applications.

Work Setup: Onsite
Shift Schedule: Day Shift
Location: Mandaluyong