Medical Customer Service Specialist
2 days ago
A Patient Services Representative plays a vital role in addressing patient queries and concerns.
- They understand patient needs by actively listening to their concerns and ensure those needs are met through effective communication with various stakeholders.
- Key responsibilities include responding to incoming calls according to established procedures and departmental standards, assisting patients with their queries and concerns, providing timely and empathetic support, collecting outstanding patient balances while maintaining a customer-centric approach, communicating with third-party entities regarding patients' accounts, placing outbound collection calls in accordance with procedures and departmental standards, addressing patient billing inquiries and resolving any concerns efficiently, maintaining confidentiality and adhering to HIPAA guidelines when handling protected health information, collaborating as a team player supporting departmental and company goals, policies, and objectives, ensuring reliability and punctuality by maintaining excellent attendance records and adhering to scheduled work hours and breaks.
- A college graduate or at least 2 years of college-level education is preferred. Relevant degrees or courses in the medical field are advantageous.
- Strong written and verbal communication skills are essential for success in this role, as they enable representatives to effectively communicate with patients and various stakeholders.
- The ability to work independently with minimal supervision is crucial, as it allows representatives to manage their workload efficiently and make decisions without requiring constant guidance.
- Capacity to handle confidential information securely is vital, as representatives may have access to sensitive patient data.
- Basic mathematical calculation skills are necessary for accurately processing patient payments and accounts.
- Attention to detail is critical for accuracy and efficiency, as representatives must be meticulous when reviewing patient information and performing tasks.
- Proficiency in email usage and basic computer applications is required, as representatives use technology to communicate with patients and process accounts.
- A highly motivated self-starter with a proactive approach is ideal, as they can take initiative and drive results in a fast-paced environment.
- Organized individuals who can prioritize tasks and meet deadlines effectively are valuable assets, as they can manage multiple responsibilities and deliver quality results under pressure.
- Dependability and reliability, coupled with a strong commitment to teamwork and collaboration, are essential qualities for success in this role.
- Flexibility with scheduling requirements is beneficial, as it enables representatives to adapt to changing demands and accommodate diverse patient needs.
- At least 1 year of call center experience in a medical setting is beneficial, as it provides a foundation for understanding patient interactions and applying knowledge in a dynamic environment.
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