Customer Experience Improvement Lead

1 day ago

Mandaue City, Central Visayas, Philippines beBeeCustomerExperience Full time ₱2,000,000 - ₱3,000,000

We are seeking a professional to lead the improvement of customer shopping experiences in our Apparel store. The role focuses on representing customer interests in all business decisions and emphasizing the importance of customer feedback and insights (Voice of the Customer).

About Our Team

We foster a culture of collaboration, innovation, and continuous learning. With a focus on using data-driven strategies, we strive to create high-quality products and services that enhance the customer experience and drive long-term growth.

Culture and Work Model

We prioritize diversity, equity, and inclusion, providing a safe space for employees to grow both professionally and personally. Our remote-first approach offers the freedom to work from anywhere in the world, surrounded by a talented team that spans the globe.

Responsibilities
  • Lead and develop a team to improve the customer shopping experience.
  • Represent customer interests in business decisions.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions.
  • Foster a culture of continuous learning and professional growth within the team.
Qualifications
  • 2+ years of experience in a similar role.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to effectively lead and manage teams.
  • Good problem-solving skills and confidence when facing challenges.
  • Continuous learning and growth mindset.
  • Good interpersonal & communication skills; positive work attitude.
  • Able to have the right follow-up and monitoring of action items and KPIs.
  • A responsible team player who works well with others.
  • Able to make good decisions independently.
What We Offer
  • Opportunity to grow and develop both professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more

We have been recognized for our commitment to remote workers. Apply now.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Distribution
  • Industries: Retail

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