Chief Account Growth Officer

1 day ago


Bacoor, Calabarzon, Philippines beBeeCustomerSuccess Full time $90,000 - $120,000
Customer Success Manager Role

This role is perfect for a seasoned customer success professional who can manage a portfolio of mid-market and enterprise accounts.

The ideal candidate will have 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record. They will also have 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.

The Customer Success Manager will be responsible for onboard new customers, developing and maintaining multi-threaded relationships, conducting regular customer check-ins, analyzing customer usage metrics, monitoring customer health metrics, and assisting with Technical Support as needed.

The successful candidate will serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met.

  • Key Responsibilities:
  • Manage a portfolio of mid-market and enterprise accounts
  • Onboard new customers
  • Develop and maintain multi-threaded relationships
  • Conduct regular customer check-ins
  • Analyze customer usage metrics
  • Monitor customer health metrics
  • Assist with Technical Support as needed

Requirements:

  • 5+ years of B2B SaaS CSM experience
  • 2+ years of customer onboarding and support experience
  • Experience with Sales tech stack and tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Familiarity with data analytics and ability to work with data-driven insights
  • Excellent written and verbal communication skills
  • Self-starter with ability to learn and adapt quickly


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