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Training Development Specialist

2 weeks ago

Manila, National Capital Region, Philippines MicroSourcing Full time
About the Role

As a Training Development Specialist at MicroSourcing, you will play a vital role in optimizing our operations and enhancing customer experience. We are seeking a highly skilled professional to join our team and contribute to our commitment to 100% YOU.

Key Responsibilities:
  • Process complex insurance tasks and operate various client systems independently.
  • Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
  • Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
  • Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
  • Conduct training by creating training plans, managing processes, and coaching junior trainers.
  • Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals.
  • Implement quality assurance measures to ensure processes meet high standards and client expectations.
  • Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.
Requirements:
  • Bachelor's degree in any field.
  • 2 years and above experience in insurance operations or a related field.
  • Training and coaching experience.
  • Proficiency in email communication.
  • Strong problem-solving, data analysis, time management, and planning skills.
  • Experience in creating and updating SOPs and technical or procedural documentation.
  • Quality assurance experience in reviewing and optimizing processes or outputs.
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. We firmly believe that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.