Vehicle Repair Specialist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeAutomotive Full time ₱3,000,000 - ₱6,000,000
Technical Assistance Expert

Job Overview: A Vehicle Technical Assistance Agent plays a vital role in providing expert support to dealer automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs.

This role combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction for domestic automotive dealers.

Key Responsibilities:
  • Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using CRM software.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.
Requirements:
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable).
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

Benefits: As a Technical Assistance Expert, you will have opportunities for career growth, professional development, and teamwork. You will also be part of a dynamic team dedicated to delivering excellent customer service and meeting business objectives.

What We Offer: In this role, you will work in a fast-paced environment with opportunities for growth, professional development, and teamwork. Our team is committed to delivering excellent customer service and meeting business objectives.

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