Technical Support Associate

2 days ago


Quezon City, National Capital Region, Philippines Neksjob Full time
Job Summary

We are seeking a highly skilled and customer-focused Technical Support Associate to join our team at Neks Job Philippines. As a Technical Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Answer incoming calls from customers and respond to their inquiries and requests in a timely and professional manner.
  • Ensure that customer requests are managed efficiently and effectively, and that customers receive a high level of service.
  • Develop and maintain accurate files and records of customer interactions.
  • Deliver a high caliber of service in a friendly, confident, and informed manner.
Requirements
  • At least a High School or equivalent diploma.
  • At least 6 months of experience in a call center environment.
  • Excellent English communication skills.
  • Excellent customer service, problem-solving, and multitasking skills.
  • Superb computer skills.
Why Join Us?

We offer a competitive salary, paid training, and a range of benefits including monthly performance incentives, leave credits, and insurance coverage. We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers.



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