Strategic Team Leader

2 days ago

San Fernando, Central Luzon, Philippines beBeeLeadership Full time ₱1,000,000 - ₱1,200,000
Key Leadership Position

We are seeking a professional who embodies exceptional leadership qualities and is passionate about delivering outstanding customer experiences. As a Team Leader, you will play a crucial role in driving sales growth and achieving retention goals.

This is an exciting opportunity to join a dynamic team and contribute to our continued success. If you possess strong leadership and people management skills, excellent communication abilities, and a commitment to excellence, we encourage you to apply.

About the Role


  • Lead and motivate a high-performing team of customer care, inbound/outbound, sales, and retention professionals.
  • Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams to drive business results and achieve operational excellence.
  • Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
  • Establish clear performance expectations and key performance indicators (KPIs) for team members.
  • Maintain accurate records and reports on team performance, including metrics and trends analysis.

Required Skills and Qualifications

To be considered for this role, you must possess the following qualifications:

Essential Qualifications


  • A minimum of 18 years of age or older.
  • A high school diploma or equivalent.
  • Proven experience in a leadership role within a customer care, inbound/outbound, sales, or retention environment.
  • Strong understanding of customer service dynamics and sales processes.
  • Exceptional leadership and people management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with the ability to make data-driven decisions.
  • Proficiency in using relevant customer relationship management (CRM) tools.

Benefits

We offer a comprehensive benefits package designed to support your overall well-being and career growth. This includes:

Core Benefits


  • HMO coverage plus a dependent.
  • Dental coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Rice, clothing, laundry, and meals allowances.
  • Performance and loyalty bonuses.

Additionally, we provide opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, and more

Ongoing Opportunities


  • Regular training and development programs to enhance your skills and knowledge.
  • Mentorship and coaching opportunities to support your professional growth.
  • A chance to work with a diverse and talented team of professionals.

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