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Customer Support Specialist

2 weeks ago

Davao City, Davao, Philippines Hello Sourcing Company Full time

Company Overview

Hello Sourcing Company is a leading organization in the industry, dedicated to providing exceptional customer service and support.

We are seeking highly motivated and skilled individuals to join our team as Call Center Agents. As a Call Center Agent, you will play a crucial role in delivering top-notch customer experiences and resolving inquiries efficiently.

Job Description

As a Call Center Agent, your primary responsibility will be to handle inbound and outbound calls, providing assistance and support to customers. You will be required to troubleshoot problems, identify customer issues, and offer effective solutions in a timely manner.

You will also be responsible for documenting customer interactions, updating account details, and escalating complex issues to relevant teams when necessary.

Required Skills and Qualifications

  • Excellent Communication Skills: Good oral communication skills are essential for this role, as you will be interacting with customers on a daily basis.
  • Problem-Solving Ability: You must be able to identify customer issues, troubleshoot problems, and offer effective solutions while maintaining a high level of service.
  • Data Management: You will be responsible for documenting customer interactions, updating account details, and escalating complex issues to relevant teams when necessary.

Benefits

We offer a competitive compensation package, including salary, benefits, and opportunities for career growth and development.