HR Operations Lead

2 weeks ago


Taguig, National Capital Region, Philippines Coca-Cola HBC Full time

We are seeking a highly skilled HR professional to join our team as an HR Operations Lead. As a key member of the HR department, you will play a crucial role in ensuring the smooth operation of HR services across the organization.

In this exciting role, you will oversee the effective management of employee records, implement process and legal compliance requirements, and act as the local point of contact for HR-related issues. Your primary responsibility will be to ensure adherence to legal statutes and company policies for both permanent and temporary associates.

You will be responsible for managing the virtual HR compliance consultants, providing operational guidance, coaching team members to address knowledge gaps, and ensuring delivery meets quality standards and customer satisfaction goals. You will also implement new systems and technologies to enhance HR compliance in alignment with company priorities.

Your duties will include monitoring and resolving complex escalations within the team, ensuring correct resolution and service, and interacting with Tier 2 teams, vendors, and other departments to work towards case resolution and customer escalation management.



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