
Technical Solutions Provider
1 day ago
The Technical Support Specialist plays a vital role in providing assistance to customers and colleagues by delivering effective solutions. This position reports directly to a Senior Technical Lead.
Key Responsibilities:- Deliver prompt and friendly resolutions to customer inquiries through live chat, phone support, email, video calls, recordings, and help desk software.
- Diagnose complex problems with the Kajabi platform and develop strategies for resolution.
- Collaborate with cross-functional teams for advanced issue resolution and contribute to the development of internal resources.
- Provide guidance and training to junior support specialists as needed.
- Minimum 2 years of experience in SaaS troubleshooting in a fast-paced technical support environment.
- Ability to rapidly learn and achieve mastery of web-based software platforms.
- Excellent interpersonal and communication skills, including patience in time-sensitive situations.
- Strong analytical and investigative abilities with a desire to understand issues deeply.
- Fast typing speed and accuracy.
- Proficiency in Mac & Windows operating systems.
- Understanding of DNS, CNAME, and SSL configurations.
- Bachelor's Degree in Computer Science or related field or equivalent experience.
- Previous experience mentoring/training staff.
- Advanced knowledge of Front End Web Development tools and technologies (HTML/CSS/Javascript/Liquid/SEO/RSS) and a desire to continue advancing this knowledge.
- Previous experience with CRM software and contact list management.
- Healthcare coverage.
- Mental health support.
- Company-issued device.
- Team appreciation fund.
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IT Technical Solutions Provider
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Expert Solutions Provider
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Chief Technology Solutions Provider
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Technical Solutions Architect
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Senior Technical Solutions Consultant
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Technical Solutions Innovator
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Expert Technical Solution Specialist
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Calamba, Calabarzon, Philippines beBeeConsultant Full time $90,000 - $120,000Job DescriptionWe are seeking a skilled technical professional to join our team as a Solutions Consultant. In this role, you will be responsible for engaging with customers, understanding their requirements and pain points, and designing solutions that meet their needs.Key Responsibilities:Engage in functional and technical discussions with customers to...
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Technical Solutions Expert
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Technical Sales Engineer
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Calamba, Calabarzon, Philippines Gloval Integrated Solutions and Technological Services Full time $40,000 - $80,000 per yearGloval Integrated Solutions and Technological Services Inc. ShareJob DescriptionGovernment Mandated BenefitsProfessional DevelopmentJob TrainingDescriptionA Technical Sales Support Engineer with knowledge in fire protection systems typically needs a mix of technical expertise, sales acumen, and customer service skills.1. Technical Support:Collaborate with...
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Technical Manager
4 days ago
Calamba, Calabarzon, Philippines Netlink Advance Solutions Inc Full time $70,000 - $120,000 per yearDUTIES AND RESPONSIBILITIES:Responsible for providing technical solutions as well as assistance to technicians.Assists in coordinating video system installation with the installation and maintenance and support teams and oversees the setup and use of video assessment systems in an effective manner.Performs a variety of difficult assignments associated with...