Computer Hardware Support Officer
7 days ago
Axiom Technologies is a leading IT services provider supporting medium to large-scale enterprises. We deliver high-quality service and build long-term relationships with our clients.
Job Summary:
We are seeking a skilled Desktop Support Officer to join our team in Quezon, Metro Manila. As a key member of our team, you will provide onsite/on-call assistance to end-users within the organization's desktop computing environment.
Key Responsibilities:
- Provide first/second level contact and problem resolution for customer issues.
- Accept and deliver all service calls assigned within the established service level agreement for each client.
- Meet established customer service satisfaction criteria as outlined in guidelines and policies.
- Install, upgrade, support and troubleshoot Windows operating systems and Microsoft Office applications.
- Complete real-time reporting of all calls as documented in policies and guidelines.
- Follow established policies, guidelines, and documents relative to successful service delivery.
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Perform break fix, fault diagnosis, and resolution tasks.
Requirements:
- Windows 7 & 10, MS Office experience.
- Ability to communicate regarding technical issues with clients.
- Ability to drive to client locations.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
- Ability to lift and move computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background checks.
- Ability to pass agility test at hire or internal transfer.
- Broad experience in IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
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