Network Support Specialist
5 days ago
At CallTek, we're seeking a skilled Network Support Specialist to join our team.
Job DescriptionWe're looking for someone to handle inbound calls from hotel guests and staff regarding internet connectivity issues. The ideal candidate will have excellent communication skills and be able to troubleshoot technical problems in a fast-paced environment.
- Tier 1 Responsibilities:
- Respond to customer inquiries in a professional and courteous manner
- Diagnose and resolve technical issues related to internet connectivity
- Escalate complex issues to Tier 2 support teams when necessary
- Tier 2 Responsibilities:
- Analyze and resolve technical issues that cannot be resolved by Tier 1 support teams
- Make outbound calls to customers to troubleshoot issues and provide solutions
- Document all interactions with customers in our ticketing system
- 2 years of college-level education and a neutral English accent
- Ability to work a shifting schedule and onsite at our facility
- Basic knowledge of how the internet works is a plus
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