BPO Operations Lead

Work Arrangement: Onsite (Eton, Quezon City)Shift Schedule: US Business hoursEducational Requirement: At least 2nd year completed college undergrad (no back subjects)Work Experience:2+ years exp as Team Lead in BPO in a Collections account handling voice agentsPreferably can start immediatelyNature of the Account: TravelType of Support: Voice

We are seeking a Operations Excellence Lead to join our team at Manulife Insurance Malaysia. As an expert in process improvement, you will be responsible for executing tasks assigned by the project manager and focusing on top-down, cross-functional initiatives.The ideal candidate will have 3 years of combined experience in operational management and process...

About the RoleAfni, Inc. is seeking a Customer Experience Director to lead our call center operations in Quezon City, Philippines.The ideal candidate will have a strong background in the BPO industry, with experience in developing and implementing call center strategies and operations.Responsibilities include determining call center operational strategies,...

Job Summary:We are seeking a highly skilled BPO Trainer to join our team at Manpower Core Group Inc. This is an exciting opportunity for individuals who have a passion for training and development.About the Role:The successful candidate will be responsible for delivering training to existing and newly hired employees to prepare them for essential duties and...

Job Summary:We are seeking an experienced Transformation and Process Excellence Manager to lead our operations transformation projects. The successful candidate will possess excellent leadership skills, a strong understanding of Lean Six Sigma principles, and the ability to mentor teams.About the Role:Lead and own transformation projects by identifying...

Job Summary: We are seeking a highly experienced Delivery Project Executive to join our team at IBM Qatar. In this role, you will be responsible for leading the services strategy within a major part of the Finance BPO Delivery organization. This involves developing and implementing business strategies with executive review. Responsibilities: The successful...

Trainers will deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential. Essential Functions and Responsibilities:Deliver training and instruction to engage and stimulate existing and newly...

Key skillsBanking and Finance IndustryStrong leadershipUS MortgageUS Bankingvoice accountDelivery ExcellenceAnalyticalJob Title: Group Manager-OperationsCampaign: Banking & Financial ServicesWork set-up: Onsite, Quezon CityWork schedule: Night shiftSalary: PHP 120k-150kTarget start date: ASAPQUALIFICATIONS:• Must have 5+ years' strong experience as an...

Key ResponsibilitiesLead the travel account operations team to achieve business objectivesDevelop and implement operational strategies to improve efficiency and effectivenessCollaborate with cross-functional teams to ensure seamless execution of business processesMonitor and analyze key performance indicators to drive continuous...

Job DescriptionThe ideal candidate will have at least 2 years of experience managing sales leaders or managers preferably in a BPO, Telco, IT, or Telco Sales environment. Proficiency with CRM and sales technology (e.g., Salesforce, HubSpot) is preferred.You will be responsible for developing and implementing sales strategies to achieve goals and key...

Job DescriptionWNS is seeking a highly experienced Operations Manager to lead our travel account operations team. The ideal candidate will have a strong background in operations management, with a minimum of 8-10 years of experience in a BPO/BPM setting.The successful candidate will have at least 3-5 years of experience as an Operations Manager and must have...

As a BPO Relationship Manager, you'll be responsible for ensuring the smooth operation of our BPO partners. This position offers an excellent opportunity to grow into a BPO operations expert, focusing on solving real-world challenges, managing escalations, and driving process improvements.You will work closely with internal teams and external partners,...

Operational Excellence LeaderThe Process Design Specialist will lead the development of operational excellence through process design and implementation. This includes creating process documentation, analyzing business processes, and solving complex problems.ResponsibilitiesLead the development of operational excellence through process design and...

Short DescriptionServes customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.Job Description Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Essential Functions and Responsibilities: ...

Join the Acquire BPO Family – Be a Support Leader TodayAre you ready to take the next step in your career with one of the top BPO companies in the Philippines? Whether you're a seasoned professional or looking to level up your leadership journey, Acquire BPO is here to guide you every step of the wayWhy Choose Acquire BPO?- Competitive Pay: Earn...

Overview: As an Executive Director of Delivery Operations, you will be responsible for leading the services strategy within a major part of the Finance BPO Delivery organization at IBM Qatar. This involves developing and implementing business strategies with executive review. Key Skills and Qualifications: A minimum of 15 years experience in commercial...

Company OverviewWNS is a global company that provides business process outsourcing (BPO) and business process management (BPM) services to clients across various industries.Job FunctionThis role will involve leading the travel account operations team to deliver exceptional customer service and achieve business objectives.BenefitsAs a member of the WNS team,...

Nityo InfotechLocation: Makati (Hybrid Set-up)Schedule: Night ShiftAre you ready to lead and thrive in a dynamic HR operations environment? Join our team and take the next step in your careerQualifications:-- Graduate of business administration/management, accounting, or related disciplines. (Highly Preferred)-- 3-5 years of experience in customer service,...

About the RoleThis is an exciting opportunity for a seasoned professional to lead our operations team and drive business growth through efficient process management, effective coaching, and mentoring of team members.

Job DescriptionWe are seeking a skilled Operations Excellence Senior Consultant to join our Operational Excellence team at MBPS. In this role, you will be responsible for leading process improvement initiatives and driving operational excellence across the organization.Key Accountabilities- Execute tasks assigned by project managers- Conduct process...