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Microsoft 365 Technical Advisor

2 weeks ago

Manila, National Capital Region, Philippines Upwork Full time
Job Overview:

We are seeking skilled and experienced English-speaking Microsoft 365 Business Advisors – Engineers to join our dynamic team at Upwork. As a technical advisor, you will be responsible for responding to technical advisory and implementation questions regarding M365 tools. You will actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.

About the Role:

As a Tech Support Specialist, you will educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration. You will assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos. Additionally, you will advise on different subscription plans and features, helping customers choose the best option for their needs and budget.

Key Responsibilities:
  • Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.
  • Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.
  • Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos.
  • Advise on different subscription plans and features, helping customers choose the best option for their needs and budget.