Seamless Care Coordinator
1 day ago
This position ensures seamless client care by efficiently managing and coordinating caregiver schedules to match each individual client's needs. The Homecare Scheduler serves as a vital link between clients, caregivers, and the agency, maintaining strong communication and resolving scheduling conflicts promptly.
">Key Responsibilities:
- Assign caregivers based on client needs, skills, and availability, planning for staffing gaps.
- Adjust schedules for emergencies, last-minute absences, and urgent client needs.
- Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
- Act as the main contact for caregivers, handling availability, assignments, and policy updates.
- Address client inquiries and assist with onboarding new clients into the scheduling system.
- Maintain accurate records in scheduling software, tracking availability and backup schedules.
- Resolve scheduling conflicts and caregiver disputes efficiently.
Bookkeeping Duties (30%):
- Keep financial records updated in QuickBooks, auditing and reconciling reports.
- Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing.
- Ensure timely invoicing and payment collection from clients.
Initial Tasks (Week 1-4):
- Get onboarded to company processes, scheduling software, and caregiver-client matching protocols.
- Shadow senior team members to understand workflow and client expectations.
- Begin managing lower-risk scheduling assignments under supervision.
- Develop familiarity with caregiver profiles, availability, and specific client care needs.
- Attend daily scheduling meetings and start contributing to coverage solutions.
Must-Haves:
- At least 1-2 years of experience as a Homecare Scheduler or in client relations within homecare or healthcare industries.
- Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules.
- Background experience in Financial and Project Management is a plus.
- Background experience in Bookkeeping, QuickBooks, and P&L preparation.
- Strong time management and communication skills.
Nice-to-Haves:
- Prior experience in homecare, healthcare, or senior care.
- Familiarity with HIPAA compliance and caregiver credentialing.
Benefits and Compensation Package:
- Competitive Salary: To be discussed during the interview.
- Remote Work: Fully remote - work from anywhere.
- Generous Paid Time Off (PTO): Ample paid time off to rest and recharge.
- Direct Mentorship: Grow through guidance from industry experts.
- Professional Growth Opportunities: Ongoing access to resources for career development.
- Global Networking: Work and connect with professionals worldwide.
- Work-Life Balance: Flexible hours supporting a healthy balance.
Recruitment Process:
- Application.
- Screening.
- Top-grading Interview.
- Skills Assessment.
- Client Interview.
- Job Offer.
- Client Onboarding.
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