Sales Associate
1 week ago
About the Role: We are seeking a highly motivated and customer-focused Sales Representative to join our team at Branders (Philippines) Inc. as a key point of contact for customers, responsible for account management, sales activities, and delivering exceptional customer experiences.
Key Responsibilities:
- Sales and Customer Support Activities
- Achieving sales goals and contact center metrics
- Contributes to team achievement of service metrics and all contact center goals
- Manages calls in a professional, timely, and appropriate manner
- Actively calls out to assigned customers to inquire about additional sales opportunities
- Probes for add-on/solution selling opportunities during customer engagement conversations
- Order Management and Customer Service Activities
- All transactions performed accurately and meeting departmental SLAs
- Enters orders into the system pursuant to individual order characteristic requirements
- Manages orders by auditing orders for completion and accuracy
- Training
- Attends required trainings and displays appropriate knowledge of materials
Requirements:
- Formal education or training such as degrees, courses of study, certification
- Associate's/Bachelor's Degree
- Minimum one year previous sales/customer service experience, preferably in a related industry
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