Customer Success Champion
1 day ago
Customer Success Manager - A Key Role in Business Growth
Are you passionate about ensuring customers achieve their goals through effective use of our products? Do you thrive in environments where every user is empowered to reach their full potential? As a Customer Success Manager, you will be the primary point of contact for our customers, championing their needs and providing innovative solutions.
Our ideal candidate has prior experience with Contact Center technology, either as a provider or in operations, and a proven track record of building strong customer relationships with IT and business executive stakeholders. They are skilled in verbal and written communications, strategic planning, and project management, with the ability to adapt conversations for technical and non-technical audiences.
The position requires direct and verifiable enterprise-level customer success, consulting, or account management experience for a SaaS company, along with a Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management.
Job Description:
- Align customers' business goals with current and future product capabilities.
- Encourage customers to utilize new features that drive business forward.
- Provide insights and relay customer feedback to internal teams.
- Evaluate churn and downsell risk for each customer.
- Develop plans to ensure successful adoption of our platform.
- Conduct regular cadences and reviews to maximize customer value.
Required Skills and Qualifications:
- Prior experience with Contact Center technology.
- Direct and verifiable enterprise-level customer success experience.
- Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management.
- Strong skills in verbal and written communications, strategic planning, and project management.
- Knowledge of Salesforce.
What We Offer:
- Comprehensive medical, dental, vision, disability, life insurance.
- Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits.
- 401K match and ESPP.
- Paid time off and paid sick leave.
- Wellness programs, including coaching and meditation guidance.
- Paid parental and pregnancy leave, and new parent gift boxes.
- Family-forming benefits (IVF, Preservation, Adoption, etc.).
- Emergency backup care (Child/Adult/Pets).
- Pet insurance and Pet Telehealth.
- Employee Assistance Program (EAP) with counseling sessions available 24/7.
- Free legal services providing advice, document creation, and estate planning.
- Employee bonus referral program.
- Student loan refinancing assistance.
- Employee perks and discounts program.
RingCentral's Customer Success team focuses on empowering every user to effectively utilize our products. You will be the primary point of contact, championing customer needs and sharing deep product knowledge to provide innovative solutions and build strong customer relationships.
About Us:
We are a leading provider of business cloud communications and contact center solutions based on our powerful MVP global platform. Our work culture is recognized as a Best Place to Work by Glassdoor, Top Work Culture by Comparably, and holds local BPTW awards in major locations. We value diversity and commit to hiring and retaining great people because we know they power our success.
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