Auditor Operations Supervisor

7 days ago

Davao City, Davao, Philippines Dusit Thani Dubai Full time

Job Description

Primary Responsibilities:
  • Audit daily revenue figures and verify the supporting guest checks and vouchers submitted by the restaurant and front office cashiers, ensuring accurate balancing of all checks, vouchers, and other documents.
  • Conduct thorough audits of F&B revenues with reports from POS, Fidelio, and closing documentation to ensure accuracy and consistency.
  • Verify voided and open checks, ensuring explanations have been received, and list open checks in a discrepancy report for follow-up.
  • Confirm sequential use of F&B checks, foreign exchange vouchers, receipts, and outlet checks to prevent missing numbers.
  • Review cashiers' closures on credit cards and City Ledger, including postings journals attached by cashiers.
  • Review actual arrivals against expected lists printed in the morning, addressing no-shows with Duty Managers and charging guests as necessary, listing discrepancies in the report.
  • Check adjustments and corrections for the day, confirming proper documentation and authorization.
  • Conduct spot checks of unoccupied rooms with Housekeeping Supervisors, reporting discrepancies to Night Managers.
  • Prepare cashiers' accountability reports.
  • Ensure accurate credit card charging in EDCs.
  • Maintain a proper filing system for documents and back-ups.
  • Evaluate controls and completeness of documentation on City Ledger transfers.
  • Verify that Guest Ledger balances accurately reflect real-time in-house folio charges.
  • Monitor rate variances and guest credit limits, conducting spot checks daily.
  • Collect and submit entertainment checks to Cost Control daily.
  • Distribute the daily flash report via email to designated recipients.
  • Prepare the daily operations report for auditors' signature.
  • Compile rebate summaries and journals.
Administrative Responsibilities:
  • Oversee timely completion of assigned tasks according to hotel expectations.
  • Recommend corrective actions for unfavorable variances in job standards and budget commitment.
  • Suggest effective duty rotations to ensure sufficient manpower based on business volume.
  • Establish two-way communication within and between departments.
  • Cultivate effective relationships with guests, subordinates, supervisors, and section heads through clear communication.
  • Attend briefings and departmental meetings as assigned.
  • Manage time efficiently, meeting deadlines.
  • Identify and resolve problems professionally.
  • Assist colleagues to maintain smooth operation.
  • Be flexible with work schedules.
  • Thoroughly understand Income Auditors' job description and be prepared to deputize in their absence.
Technical Responsibilities:
  • Familiarize yourself with job descriptions of all positions in the department and perform tasks as required.
  • Understand department policies well and guide others in performing their jobs effectively.
  • Recognize high-quality products and presentation standards.
  • Inspect and improve service standards established by the company.
  • Supervise staff activities to maximize revenue and minimize costs.
  • Provide assistance to staff during peak periods.
  • Maintain grooming standards for personnel.
  • Conserve energy and water while maintaining guest comfort and cleaning efficiency.
  • Reduce waste by recycling and using resources carefully.
  • Know requisition points and par stock levels for products used in the department.
  • Ensure room charges are posted correctly.
  • Take backups every night.
Commercial Responsibilities:
  • Cultivate effective communication with guests, clients, business partners, and staff.
  • Promote hotel image and business through sales efforts.
  • Participate in community projects or activities to enhance hotel image and community relationships.
Human Resources Responsibilities:
  • Establish and maintain positive relationships with colleagues within and between departments, providing support to foster teamwork and hotel success.
Relationships:
  • Report to officer/unit manager or department heads concerned.
  • Coordinate with relevant personnel to ensure task completion.
  • Interact with clients, guests, government officials, suppliers, and other key individuals to promote the hotel.
Other Responsibilities:
  • Engage in continuous learning through individual development plans.
  • Perform other duties assigned by superiors.
Accountabilities:
  • Represent Dusit's brand and values at all times, focusing on exceptional guest experiences and promoting Thai graciousness.
Company Culture:
  • Cultivate a deep understanding of the Company's culture (Vision, Mission, and Values), leading by example and cascading to subordinates – 'Proud to belong and contribute.'
Confidentiality:
  • Ensure confidentiality and secure storage of intellectual property and databases, adhering to Dust Internet and Email policy.
  • Maintain confidentiality regarding hotel, customer, and staff information or transactions during or after employment.
Job Requirements:
  • Hold a Bachelor's degree in Accounting.
  • Minimum 3 years of accounting management experience.
  • Knowledgeable in Front Office and F&B cashiering procedures.
  • Willing to work midnight shifts for extended periods.
  • Effective written and spoken English communication skills.
  • Analytical mindset with proactive approach.
  • Professional demeanor with excellent communication and interpersonal skills.

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