Customer Service Liaison
3 weeks ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at A Ling Ring Inc.
Key Responsibilities:
- Maintain a positive and empathetic attitude towards customers at all times.
- Respond promptly to customer inquiries and provide accurate information.
- Communicate effectively with customers through various channels.
- Acknowledge and resolve customer complaints in a professional manner.
- Stay up-to-date with our products and services to address customer queries.
- Record customer interactions, transactions, comments, and complaints.
- Collaborate with colleagues to ensure seamless customer service.
- Provide feedback on the efficiency of our customer service process.
- Lead a team of junior customer service representatives and ensure excellent team performance.
- Foster customer satisfaction and deliver exceptional customer support.
Requirements:
To succeed in this role, you will need excellent communication and interpersonal skills, a strong commitment to customer satisfaction, and the ability to work in a fast-paced environment.
What We Offer:
A competitive salary, comprehensive training, and opportunities for career growth and development in a dynamic and customer-centric organization.
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