Customer Service Liaison

3 weeks ago


Santa Maria, Philippines A Ling Ring Inc. Full time
Customer Service Representative Job Description

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at A Ling Ring Inc.

Key Responsibilities:

  • Maintain a positive and empathetic attitude towards customers at all times.
  • Respond promptly to customer inquiries and provide accurate information.
  • Communicate effectively with customers through various channels.
  • Acknowledge and resolve customer complaints in a professional manner.
  • Stay up-to-date with our products and services to address customer queries.
  • Record customer interactions, transactions, comments, and complaints.
  • Collaborate with colleagues to ensure seamless customer service.
  • Provide feedback on the efficiency of our customer service process.
  • Lead a team of junior customer service representatives and ensure excellent team performance.
  • Foster customer satisfaction and deliver exceptional customer support.

Requirements:

To succeed in this role, you will need excellent communication and interpersonal skills, a strong commitment to customer satisfaction, and the ability to work in a fast-paced environment.

What We Offer:

A competitive salary, comprehensive training, and opportunities for career growth and development in a dynamic and customer-centric organization.



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